Вебсистема dialogly для централізованого управління бізнес-чатами у мультиканальному середовищі

Abstract

This work describes the Dialogly web system for centralised management of business chats in a multi-channel environment. The system integrates messages from various digital platforms into a single interface and supports real time data exchange. The system's main components and the mechanism for integration with various communication platforms are examined. It has been established that using the Dialogly web system enables centralised management of communications, storage of chat history, and efficient user interaction in a multi-channel environment. The system can be used by businesses of all sizes that need to integrate messages from multiple platforms into a single interface.