Чинники емоційного вигорання молоді, зайнятої в сфері обслуговування

Abstract

Today, an increasing number of young service industry workers exhibit signs of emotional burnout. This is attributed, firstly, to factors inherent in their professional activities (significant communication load, the necessity to display empathy, etc.). Secondly, factors associated with the characteristics of the age group may contribute to emotional burnout: combining various types of activities, lack of experience in coping with professional stress, and so forth. The stress of war serves as an additional factor of professional stress