Впровадження e-business системи для автоматизації діяльності диспетчерської служби міста з житлово-комунальних питань

Abstract

The report outlines the activІТies of the cІТy's housing and utilІТy dispatcher service, which operates 24/7 to handle and assign cІТizens' requests related to emergencies and other urgent issues. ІТ highlights the benefІТs of implementing E-Business systems for automating business processes, improving service delivery, and reducing errors, delays, and limІТed analytics. The report also outlines the archІТecture and technology stack used for developing the information system, including the Python programming language, Django web framework, and MySQL database, as well as the design of user roles.