Вдосконалення взаємодії з абонентами через інструменти прямого керування

Abstract

The paper considers the current task of implementing direct management tools in companies providing communication services. The purpose of this work is to develop direct management tools with a user-friendly interface to improve interaction with subscribers. The work proposes a tool that allows the subscriber to manage his tariff at any time, control costs, optimize his Wi-Fi, configure product parameters and use personal offers. The direct management tool allows you to solve some problems independently, without contacting support. This significantly reduces the load on operators and increases customer loyalty.