Емпіричне дослідження ux-дизайну для оптимізації процесів у POS-системі кав’ярні

Abstract

This study addresses the critical issue of interface efficiency in Point of Sale (POS) systems within the high-intensity environment of coffee shops. In a busy environment, complex interfaces often lead to mistakes and slow service. By grouping functions and placing the most popular items in easy-to-reach areas, the proposed design reduces the number of clicks needed to complete an order. The study shows that better UX design helps staff work more efficiently, reduces stress, and speeds up the training of new employees. These improvements make the business more productive and improve customer experience.