Розробка комбінованого методу управління якістю та ефективністю проєкта на основі концепції постійного вдосконалення

Abstract

This paper proposes a combined method for managing quality and efficiency in consumer-facing, product-oriented IT projects based on continuous improvement. The main result is the Proactive Quality Loopa staged, iterative process with defined inputs, metrics, decision rules, and outputs. The method integrates connected modules (A–F) into one decision route: PDCA with a CI-log and thresholds, QFD for translating the voice of the user into quality targets, preventive FMEA risk analysis, a Quality Pack with normalized metrics and integral indicators, and a closed QA–QC loop that turns measurements into corrective actions and updated standards.