Розробка чат-боту для сфери послуг на основі великої мовної моделі

Abstract

This text explores the significant role of chatbots in improving customer service and efficiency in the service industry, particularly in restaurants. It delves into the use of AI and machine learning for creating advanced chatbots that personalize interactions, streamline services, and boost productivity. The text covers the development stages of chatbots, including design, programming, and testing, emphasizing the need for context understanding and accurate responses. It also considers the impact of integrating a recommendation system to improve customer satisfaction. Ultimately, the text underscores that well-implemented chatbots can enhance service, reduce staff burden, and increase customer engagement in the restaurant sector.