Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth during Global Disruptions

Kolodiziev, O.; Dorokhov, O.; Shcherbak, V.; Dorokhova, L.; Ismailov, A.; Figueiredo, R.

Публікація:
Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth during Global Disruptions

dc.contributor.author	Kolodiziev, O.
dc.contributor.author	Dorokhov, O.
dc.contributor.author	Shcherbak, V.
dc.contributor.author	Dorokhova, L.
dc.contributor.author	Ismailov, A.
dc.contributor.author	Figueiredo, R.
dc.date.accessioned	2024-09-19T16:41:38Z
dc.date.available	2024-09-19T16:41:38Z
dc.date.issued	2024
dc.description.abstract	This study aimed to develop a resilient benchmarking system for small hotels in Ukraine, designed to ensure their survival and growth amid global disruptions and local crises. Given the severe challenges associated with the COVID-19 pandemic and military actions, the resilience of the regional tourism business is particularly relevant. The methods used in this study, including factor and cluster analysis, taxonomy, and dendrograms, enabled the development of development programs for two clusters of hotels: those located in areas with increased military risk and those in relatively safe territories. The taxonomic analysis revealed signifcant differences in managerial practices and operational effciency, largely determined by the geographic location of the hotels. Hotels in active combat zones experienced a 40% reduction in tourist fow and fnancial instability, while hotels in safe areas demonstrated a 30% higher level of customer satisfaction. The application of advanced security systems and modern marketing techniques led to a 40% reduction in incidents.
dc.identifier.citation	Kolodiziev, O. Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth during Global Disruptions / O. Kolodiziev, O. Dorokhov, V. Shcherbak, L. Dorokhova, A. Ismailov, R. Figueiredo // Journal of Risk and Financial Management 17: 281. -DOI : https://doi.org/10.3390/jrfm17070281.
dc.identifier.issn	https://doi.org/10.3390/jrfm17070281
dc.identifier.uri	https://openarchive.nure.ua/handle/document/28862
dc.language.iso	en
dc.publisher	MDPI
dc.subject	resilient benchmarking
dc.subject	small hotels
dc.subject	tourism
dc.subject	regional impact
dc.subject	operational effciency
dc.subject	strategic adaptation
dc.title	Resilience Benchmarking: How Small Hotels Can Ensure Their Survival and Growth during Global Disruptions
dc.type	Article
dspace.entity.type	Publication