Estimation of organizational processes effectiveness in the enterprise

Abstract

Over the past few years the level of awareness of total quality management has increased considerably. There are many discussions on the subject of TQM. However, the contents of these papers Focuses more on, the importance of top management commitment, implementation principles and processes of total quality management (TQM), TQM tools, Evolution of TQM, Kaizen principles, Six sigma method, PDCA, House of Quality, elements of total quality management and operations management, customer satisfaction.